Because our pieces are made using textile waste, some items are one-of-a-kind, and most are produced in very limited quantities. To maintain fairness and quality:

1. Eligibility for Returns

We offer returns only in the following cases:

• You received a damaged product.
• You received the wrong product.
• You received a size different from what you ordered.

No returns for:

• Minor variations in colour/texture (due to the nature of deadstock textiles).
• Size issues if the wrong size was ordered by the customer.
• Wear and tear from use.

2. Return Request Window

Return requests must be raised within 48 hours of delivery at info@nothingnew.in with:

• Order ID
• Images of the product

3. Refunds

If your return is approved:

• Refunds are processed as store credit or original payment method (whichever applies).
• Refunds take 7–12 working days to reflect.

4. Exchanges

Exchanges depend on availability, as most items are limited-run or one-of-a-kind.
If the exact item is not available, we can offer store credit.

5. Cancellation

• Orders can be cancelled within 2 hours of placing them.
• Once processing begins, the order cannot be cancelled.
• Refunds for cancellations (within the allowed window) can take 7–10 working days.

6. Non-Returnable Items

• Custom orders
• Sale items